Troubleshooting
In the table below you can find a list of the most common problems with the device with possible solutions.
| Typical Malfunctions | Possible causes | Troubleshooting methods |
|---|---|---|
The device does not turn on autonomously | Battery is discharged | Charge the battery |
The device only works when connected to external power | Battery is defective | Contact support service |
The device vibrates and shows the icon | Battery is discharged | Charge the battery |
After disconnecting from the charger, the battery level is below 100% | Battery capacity has significantly decreased | Ensure the battery is fully charged until the blue LED turns off |
15 minutes after a full charge, the battery level is below 85% | Battery capacity has significantly decreased | Contact support service |
The battery does not charge (the blue LED does not light up) | Temperature is above +40°C or below 0°C | Ensure the device is within the correct temperature range |
The device does not turn on, vibrates continuously, and the blue LED is on | The device is in bootloader mode | Contact support service |
The device works, but the monitor shows zero (0.00) count rate | The device is malfunctioning | Contact support service |
The dosimeter displays "Device is not calibrated" at startup | Calibration data is missing in the device memory | Contact support service |
The device shuts down without showing a low battery message | The device is affected by static electricity | Protect the device from exposure to static discharges |
The spectrum shows one dominant channel in a random part of the spectrum | The device is affected by static electricity | Turn the device off and on again. Protect the device from exposure to static discharges |
Calibration coefficients a0 and a2 are zero | Perform a factory reset | |
The device displays: "Hardware Error [1XX]" | Non-volatile memory error | Turn the device off and on again. If the error persists, contact support service |
The device displays: "Hardware Error [2XX]" | Bluetooth module error | Turn the device off and on again. If the error persists, contact support service |
The device displays: "Hardware Error [3XX]" | Acelerometer error | Turn the device off and on again. If the error persists, contact support service |
The device displays: "Hardware Error [4XX]" | Optical sensor error | Turn the device off and on again. If the error persists, contact support service |
The device displays: "Hardware Error [5XX]" | Thermometer error | Turn the device off and on again. If the error persists, contact support service |
The device displays: "Hardware Error [6XX]" | Option state error | Turn the device off and on again. If the error persists, contact support service |
In case of malfunctions, please contact the support team by following the links in the section: developer contacts. In case of other problems - report them to the support service.
Updated: Aug 11, 2025