Errors on the Device Screen

Occasionally, you may encounter error messages displayed on your Radiacode device's screen. These errors can occur for various reasons and are sometimes temporary.

Understanding the Error Messages

• Non-blocking Errors: In many cases, the error does not interfere with the device's operation. The Radiacode device continues to function normally, even while displaying the error notification.
• Temporary Issues: If the error disappears after restarting the device and does not reoccur, there is typically no cause for concern.

Steps to Resolve Screen Errors

1. Restart the Device:

• Action: Turn off your Radiacode device completely.
• Wait: Allow a few seconds before turning it back on.
• Result: Check if the error message has disappeared upon reboot.

2. Monitor for Recurrence:‍

• Observation: Use the device as normal and monitor if the error reappears.
• Temporary Glitches: If the error does not return, it may have been a temporary glitch.

3. Check for Software Updates:

• Action: Ensure that your device firmware and application software are up to date.
• How: Use the Radiacode application to check for and install any available updates.

4. Avoid Interruptions During Updates:

• Note: Errors can sometimes occur if a firmware update was interrupted.
• Recommendation: Ensure a stable connection and power source when updating the device firmware.

When to Contact Technical Support

• Persistent Errors: If the error message reappears after restarting the device or interferes with normal operation, further assistance is required.
• How to Reach Us:
  • Email: support@radiacode.com
  • Telegram: Radiacode Support Channel
• Information to Provide:
  • Error Details: Note the exact error message displayed on the screen.
  • Device Information: Include your device model and firmware version.
  • Troubleshooting Steps: Describe any actions you've taken to resolve the issue.

Additional Tips

• Avoid Physical Impact: Ensure the device has not been dropped or physically damaged, as impacts can cause errors.
• Environmental Factors: Keep the device within recommended operating conditions, avoiding extreme temperatures and moisture.

By following these guidelines, you can effectively address screen errors on your Radiacode device. Our technical support team is available to assist you with any persistent issues to ensure your device operates smoothly.