Not charging

If your Radiacode device stops charging, please follow these steps to troubleshoot and resolve the issue:

1. Check the Power Source and Charging Cable:

• Try a Different Power Source:
  • Connect your device to a different power outlet or USB port. This helps determine if the issue is with the original power source.
  • If using a computer USB port, try a direct wall outlet with a compatible charger.
• Use a Different Charging Cable:
  • Replace the existing cable with a new or known-good cable that supports USB or USB Type-C, depending on your device model.
  • Ensure the cable is securely connected to both the device and the power source.
• Verify Charger Compatibility:
  • Although high-power chargers and fast charging systems like Power Delivery (PD) will not damage the device, using a standard charger is recommended for troubleshooting.
  • Avoid using damaged or frayed cables and chargers.

2. Reset Device Settings and Restart (If the issue occurred after a firmware update):

• Reset Device Settings:
  • Access the device settings through the Radiacode application or the device menu.
  • Perform a factory reset or select reset settings to revert any changes made during the firmware update.
  • Refer to the user manual for detailed instructions on resetting the device.
• Restart the Device:
  • Power off the device completely.
  • Wait for about 10 seconds to ensure a full shutdown.
  • Turn the device back on by pressing the power button.
• Reconnect to Power:
  • After the reset and restart, connect the device to the charger to see if it begins charging normally.
    

3. Inspect the Device for Physical Issues:

• Examine the Charging Port:
  • Check the device's charging port for any debris, dust, or signs of damage that could interfere with charging.
  • Cleaning:
    • Gently clean the port using compressed air or a soft, dry brush.
    • Do not insert metal objects into the port to avoid damaging the contacts.
• Check for Overheating:
  • If the device feels unusually hot, allow it to cool down before attempting to charge again.
  • Overheating can sometimes prevent charging as a safety measure.

4. Ensure Firmware Update Completion:

• Verify Firmware Status:
  • Open the Radiacode application to confirm that the firmware update was completed successfully.
  • Incomplete updates might cause the device to malfunction.
• Reinstall Firmware if Necessary:
  • If the update was interrupted, consider reinstalling the firmware.
  • Stable Connection:
    • Ensure a stable connection during the update process to prevent interruptions.
    • Use a wired USB connection if possible.
      

5. Battery Considerations:

• Battery Health Check:
  • If the device has been in storage or unused for an extended period, the battery might have entered a protection mode or degraded.
  • Battery Protection Mode:
    • Similar to when the device doesn't turn on, connect it to a power source, disconnect, and quickly reconnect to exit protection mode.
• Battery Replacement:
  • Lithium batteries have a limited lifespan. If the battery is old or damaged, it may need replacement.
  • Service Option:
    • Contact Radiacode support for battery replacement services.
      

6. Contact Technical Support:

• If none of the above steps resolve the charging issue, please reach out to our technical support team for further assistance.
  • Email: support@radiacode.com
  • Telegram: Radiacode Support Channel
• Information to Provide:
  • A detailed description of the issue.
  • Steps you've already taken to troubleshoot.
  • Device model and firmware version.
  • Any error messages or unusual behavior observed.

By following these professional guidelines, you should be able to identify and resolve the charging issue with your Radiacode device. Regular maintenance and using proper charging equipment help ensure the longevity and optimal performance of your device.