Troubleshooting
| Typical faults | Possible causes | Solutions |
|---|---|---|
Does not turn on from the battery | Battery discharged | Charge the battery |
Works only with external power | Battery faulty | Contact customer support |
Vibrates, icon on screen: | Battery discharged | Charge the battery |
Charge below 100% after disconnect | Not fully charged | Wait until the blue LED goes out |
Charge below 85% after 15 min | Battery capacity degradation | Contact customer support |
Not charging (no LED) | Temperature above +40 °C or below 0 °C | Ensure proper temperature |
Not charging | Deep discharge | Reconnect the cable. Do not allow full discharge |
Continuous vibration + blue LED | In bootloader mode | Contact customer support |
Monitor shows 0.00 cps | Device malfunction | Contact customer support |
“Instrument not calibrated” | Missing calibration data | Contact customer support |
Shuts off without notification | Static electricity | Protect from electrostatic discharge |
“Hardware error [1XX]” | Non-volatile memory error | Restart; if recurring — contact customer support |
“Hardware error [2XX]” | Bluetooth module error | Restart; if recurring — contact customer support |
“Hardware error [3XX]” | Accelerometer error | Restart; if recurring — contact customer support |
“Hardware error [4XX]” | Optical sensor error | Restart; if recurring — contact customer support |
“Hardware error [5XX]” | Thermometer error | Restart; if recurring — contact customer support |
“Hardware error [6XX]” | Settings saving error | Restart; if recurring — contact customer support |
“Hardware error [7XX]” | Charger error | Restart; if recurring — contact customer support |
In case of a malfunction, contact the manufacturer's customer support. For any other issues, please report them to the support team.
Updated: Oct 21, 2026