Does not turn on standalone

Battery discharged

Charge the battery

The device works only with external power connected

Battery defective

Contact customer support

Vibrates and shows the icon: or

Battery discharged

Charge the battery

After disconnecting the device from the charger, the charge level is below 100%

Battery not fully charged

Make sure the battery is charged fully, until the blue LED goes out

15 minutes after a full charge, the charge level is below 85%

Battery capacity has decreased significantly

Contact customer support

Not charging (the blue LED does not light up)

Temperature above +40 °C or below 0 °C

Ensure the correct temperature

The battery does not charge

Battery discharged below the minimum level

Connect and disconnect the charging cable. Charging starts after reconnecting. Do not let the battery discharge fully

Does not turn on, vibrates continuously, blue LED on

The device is in the bootloader

Contact customer support

The device is working; in Monitor mode it shows zero count rate values (0.00)

The device is faulty

Contact customer support

Shows “Instrument not calibrated” when turned on

No calibration data in the device memory

Contact customer support

The device turns off without a low battery message

Static electricity affects the device

Protect the device from static discharges

One dominant channel is observed in a random part of the spectrum

Static electricity affects the device

Turn the device off and on again. Protect the device from static discharges

Calibration coefficients a0 and a2 are zero

Calibration error

Reset the device to factory settings

The device shows: “Hardware error [1XX]”

Non-volatile memory error

Turn the device off and on again. If the error recurs regularly, contact customer support

The device shows: “Hardware error [2XX]”

Bluetooth module error

Turn the device off and on again. If the error recurs regularly, contact customer support

The device shows: “Hardware error [3XX]”

Accelerometer error

Turn the device off and on again. If the error recurs regularly, contact customer support

The device shows: “Hardware error [4XX]”

Optical sensor error

Turn the device off and on again. If the error recurs regularly, contact customer support

The device shows: “Hardware error [5XX]”

Thermometer error

Turn the device off and on again. If the error recurs regularly, contact customer support

The device shows: “Hardware error [6XX]”

Option status error

Turn the device off and on again. If the error recurs regularly, contact customer support

The device shows: “Hardware error [7XX]”

Charger error

Turn the device off and on again. If the error recurs regularly, contact customer support